client relationship | eventjuice

How to Dress for Your First Client Meeting

So you are new to the event world and nerves are setting in as you get nearer to meeting your first client. We’ve all experienced it at one time or another; you’ve been so busy putting together and practicing your pitch, it’s the night before and it suddenly dawns on you that you haven’t given a thought to what you are going to wear. Questions arise, doubts begin to hook themselves into your thought pattern and dilemma kicks in. You ...

Important Questions to Ask an Event Planner BEFORE Hiring

Hiring an event planner is similar to hiring an assistant, friend and manager all wrapped up in one. They are going to work closely with you for several weeks, months and days to make sure your event is exactly like or better than what you imagined, so you want to make sure you hire the right person for the job. With that in mind I think it is safe to say that you should interview and evaluate a few different ...

Is the Death of Customer Service Holding You Back?

We have all had it in our private lives, the cashier who is busy having a conversation with another employee and doesn’t even glance at you, how about person on the phone who tells you “I can’t do anything to help you”, and worst of all the inexplicably absent person whom you can contact. These day’s customers are requested to fill out a form that goes to “someone” who in turn will write you a form letter back. To say ...

No Means No! How To Manage Difficult Clients

Dealing with constantly changing goal posts is a fine line between challenging your creative talent and knowing when and how to say ‘no’ to last minute demands. Have you ever experienced a situation where you give someone an inch and they take a mile? Surely you have come across or can expect to come across such clients that clearly think you can perform miracles, have no idea that there is a limit for what their budget will cover or are ...

My Client is a Nightmare: How to Navigate a Difficult Client Relationship

Your client can barely talk to you without a snide comment, you live in fear of making contact with them and your sleep is severely disrupted every night because you can’t stop thinking about the situation. One thing I can confidently say is that we have all been there either directly from our experience or assisting a colleague with this issue. It is not a fun place to be regardless of how you got there, either as a result of ...

Events Make You Money

Its called investing in your future clients. Those who have been able to accept the upfront costs of hosting corporate events are well and truly ahead of the game. Events do cost money, and exceptional events cost even more but in reality you are almost 100% guaranteed to recoup and prosper. It may not be as instant as charging an entry fee and making a profit on ticket sales. However, if done correctly within the next six to twelve months ...

Common Courtesy : The Quibbles and Qualms (The do’s and dont’s of the corporate world)

It is surprising how big the difference is, between the common courtesy we expect, what we receive and what we in turn, give back. Despite a certain unwritten common courtesy that underlies the corporate world, why is the simple act of being courteous so often found to be severely lacking when it plays a big part in company and client liaison? How is it that the misdemeanour of offering poor customer service is so evidently rampant, even though the act ...

Beyond Networking: Building A Client Relationship

A key to long-term success in almost any business is securing and maintaining a mutually respectful relationship with your client/customer. While with some clients this happens instantaneously, some do require more time and work on your part. Either way the good news is that once this relationship is established and the trust secured your client will want to not only want to continue working with you, but you will enjoy working with them as well. Common Ground One of the ...

How To Convince A Client They Need An Event Planner

I have worked in or with just about every position there is in both corporate and social events and one of the biggest mysteries to me is how customers and clients think event planners are an unnecessary expense. I understand that up front that they might need an explanation of cost, but almost everyone that I have explained this to always has the same thing to say, “I had never thought of it that way before.” In order to spread ...